The entire GSC community depends on their online connection to the college and nearly every single one of our students takes classes online… but what happens when technology isn’t cooperating?
Students (faculty and staff, as well!) who are having service issues can report them online or by calling 888.372.4270. In January 2013, GSC added some new features that make this resource even more useful for students.
Now, after you file a report, you’ll receive updates throughout your case including notifications when its created, when comments are added, and when the case is closed. Additionally, you can check in on your its status while it’s being worked on—a new feature!
Afterwards, the Service Desk will provide a brief survey to make sure that each of your needs was met.
The Service Desk is open:
Monday through Thursday, 8:30 a.m. to 6:30 p.m.
Friday, 8:30 AM—4:30 PM
Closed Saturday & Sunday.
A staff member will respond to your case within 2 hours when received during service hours and within 24 hours if your request is submitted when the Service Desk is closed.